Refund policy

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

How to start a return
Email us first at info@on-slice.com with your order number. We'll confirm your return and send you the return address and instructions. Returns sent without contacting us first can't be matched to your order and may not be accepted. Items must be unworn and unused, with tags, and in the original packaging.

ON SLICE Match Guarantee
Within 7 days of delivery, if the pair isn't right for you, choose one: a free replacement pair of comparable value, or a 30% refund while keeping the sunglasses. No return shipping needed.

ON SLICE Care Guarantee
If your order arrives damaged or defective, contact us within 30 days with photos and your order number and we'll send a replacement free of charge.

Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can make it right.

Return shipping costs
Return shipping is paid by the customer and isn't refundable. We recommend a tracked shipping service - we can only refund returns that reach us.

Refunds
Once your return arrives and passes inspection, we'll notify you and refund your original payment method within 5 business days. Your bank or credit card company can take a few additional days to post it.

Prescription and custom items
Prescription and custom pairs are made to order, so standard returns don't automatically apply. Contact us and we'll find a fair solution - damaged or defective arrivals are always covered by the Care Guarantee.

Cancellations and changes
Email us as soon as possible at info@on-slice.com. If the warehouse hasn't processed your order yet (usually within a few hours), we'll change or cancel it. After that, changes aren't possible and the return policy applies once your order is delivered.

Wrong shipping address
If you notice a mistake in your address, email us immediately. Once the warehouse has processed the order we can't change it, and we can't offer refunds for packages lost due to an incorrect address. If a parcel with a correct address is lost in transit, we'll make it right with a replacement or a refund.

Questions? Email info@on-slice.com - we reply within 1 business day.